FAQs
Welcome to Frequently asked questions section. If you don't find the answer to your general question below, also check Customer Service area. If you still don't find the answer to your question, please call us at (0051)54 253 546 or send us your question here
How do I find out if a product is in stock?
ORDERING/SHOPPING BAG:
How do I find out if a product is in stock?
When looking at the product detail page, click the first dropdown menu labeled "size" to choose size desired. Then, click on the dropdown menu labeled "color" to choose desired color. Availability for that item will be displayed. (top)
How do I add items to my Shopping Bag?
After selecting the size, color, and quantity of a specific product, click on the "ADD TO ORDER" link located on every product detail page. (top)
I put the wrong sized shirt in my shopping bag. How do I edit size, color, or quantity from the shopping bag?
On the shopping bag page, click the "Clear" button located next to the item's name. Come back to the item's product page, where any aspect of the selection (size, color, quantity) may be changed. (top)
How do I remove items from my Shopping Bag?
On the shopping bag page, click the "Clear" button located next to the item's name. (top)Can I return or exchange a product?
All returns require an RMA (Return Merchandise Authorization) number, which can be obtained by contacting our Customer Service department or clicking the "Contact us" button.An item returned for a replacement may be repaired or replaced at Peru Etniko Company Ltd. Discretion.
All items sold through www.peru-etniko.com or www.etniko.eu are subject to our Policy and Agreement. Physically damaged items cannot be returned.
Products sold by www.peru-etniko.com or www.etniko.eu are covered by our Standard Return Policy. Merchandise may be returned within 7 days of the shipping date for a refund or replacement
We cannot accept the return of any product without RMA number. All returns require an RMA (Return Merchandise Authorization) number. (top)How do I know my order has been placed?
We'll send you an e-mail confirming the items you've purchased with an order number. (top)How do I order offline?
For telephone orders: Call (0046) 38 220 180 from (Germany, Sweden, Norway, Denmark and Finland)
Call (0051) 54 253 546 from other countires (top)
How can I check my order status?
Simply click on the tracking link, located at the top of every page. Selects the link of the shipment company and enter your tracking number. The status display will indicate whether the order has been shipped and where it is. (top)
WHOLESALERS:
How can I make a wholesale orders?
Simply click on the WHOLESALE link, located at the left of every page. Fill the form and we will reply you with the Wholesale information (top)I live in Sweden and I saw that you have representatives in this European Zone, will I get a better price if I make a wholesale order from them or directly from Peru?
No, you could contact them and you will get the same prices (top)PAYMENT:
Which are my payment options?
For retail orders; we accept Visa, Mastercard, American Express, Discover, Diner's Club, and JCB.
For wholesale orders; we accept payments by banking transference, by Western Union or by Moneygram (top)How do I find Western Union or Moneygram offices in my city?
You can find them searching in their websites:
www.westernunion.com
www.moneygram.com
(top)SECURITY:
Is it safe to use my credit card?
The 2Checkout.com Shopping Guarantee protects you when you pay through 2Checkout.com, so that you never have to worry about credit card safety. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. 2Checkout.com does not allow any transactions that do not occur on a Secure connection. (top)SHIPPING:
What are the shipping costs?
When you purchase $150 (American Dollars) or more online, we ship your order Free!
Offer applies to Premium or Overnight Shipping by FEDEX or TNT to everywhere in the world.
Free Shipping does not apply to Wholesale Orders
No promo code is required.
When you purchase is smaller than $150 (American Dollars) you will be able to see the shipment cost exactly in the page CHECKOUT when you will enter your shipping information. (top)Does the FREE SHIPPING apply wholesale orders?
Free Shipping does not apply Wholesale Orders, it applies only in online purchases. (top)EMAIL OPT-OUT:
I don´t longer want to receive emails from Peru Etniko, how do I remove my name?
Click Here to remove your email from the Peru Etniko email list (top)
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